Emily Austin

Emily Austin specializes in testing email marketing platforms, automation workflows, and SaaS tools. She reviews and stress-tests ESPs to understand how they perform in real scenarios. She's reviewed dozens of platforms and focuses on uncovering what actually works, helping businesses improve results.

Articles by Emily Austin

[16 Best Customer Success Software Solutions

• Software Overviews
• Mar 19, 2025
• 3 min read
  The right CS software will help your CS teams streamline their operations, keep better track of customers and their journeys, develop and implement CS playbooks, and more.](/content/blog/customer-success-software/index.html)
  [5 Best Campaign Management Tools in 2023
• Software Overviews
• Jan 30, 2025
• 14 min read
  If you have little to no idea what to look for in a good campaign management tool that could save your ‘marketing’ bacon, you’re looking at the right guide.](/content/blog/campaign-management-tools/index.html)
  [11 Effective Referral Email Templates (Sales, Employee + Tips)
• Email Content Ideas
• Feb 19, 2026
• 15 min read
  Struggling to grow your network through email? Discover how the right referral email templates can turn your connections into powerful opportunities with just a few clicks.](/content/blog/referral-email-template/index.html)