# Emily Austin

Emily Austin specializes in testing email marketing platforms, automation workflows, and SaaS tools. She reviews and stress-tests ESPs to understand how they perform in real scenarios. She's reviewed dozens of platforms and focuses on uncovering what actually works, helping businesses improve results.

## Articles  by Emily Austin

[**16 Best Customer Success Software Solutions**  
- Software Overviews  
- Mar 19, 2025  
- 3 min read  
The right CS software will help your CS teams streamline their operations, keep better track of customers and their journeys, develop and implement CS playbooks, and more.](/content/blog/customer-success-software/index.html)  
[**5 Best Campaign Management Tools in 2023**  
- Software Overviews  
- Jan 30, 2025  
- 14 min read  
If you have little to no idea what to look for in a good campaign management tool that could save your ‘marketing’ bacon, you’re looking at the right guide.](/content/blog/campaign-management-tools/index.html)  
[**11 Effective Referral Email Templates (Sales, Employee + Tips)**  
- Email Content Ideas  
- Feb 19, 2026  
- 15 min read  
Struggling to grow your network through email? Discover how the right referral email templates can turn your connections into powerful opportunities with just a few clicks.](/content/blog/referral-email-template/index.html)